PAIA Manual

2.2 have a sufficient understanding of how to make a request for access to a record of the body, by providing a description of the subjects on which the body holds records and the categories of records held on each subject;

2.3 know the description of the records of the body which are available in accordance with any other legislation;

2.4 access all the relevant contact details of the Information Officer and Deputy Information Officer who will assist the public with the records they intend to access;

2.5 know the description of the guide on how to use PAIA, as updated by the Regulator and how to obtain access to it;

2.6 know if the body will process personal information, the purpose of processing of personal information and the description of the categories of data subjects and of the information or categories of information relating thereto;

2.7 know the description of the categories of data subjects and of the information or categories of information relating thereto;

2.8 know the recipients or categories of recipients to whom the personal information may be supplied;

2.9 know if the body has planned to transfer or process personal information outside the Republic of South Africa and the recipients or categories of recipients to whom the personal information may be supplied; and

2.10 know whether the body has appropriate security measures to ensure the confidentiality, integrity and availability of the personal information which is to be processed.

3. CONTACT DETAILS FOR ACCESS TO INFORMATION

If you need to access our information or records, you can contact our Information Officer:

Name:Cherri-Lee de Wet

Address:Unit 15, Pentelbury Place, Pickle Street, Strand, Western Cape, South Africa, 7139

Phone number:+27 73 629 3566

Website:www.metliefdecherri.co.za

Email address:cherri@metliefdecherri.co.za

4. GUIDE ON HOW TO USE PAIA AND HOW TO OBTAIN ACCESS TO THE GUIDE

If you require additional guidance regarding PAIA and exercising your rights, you can contact the Information Regulator or read the Information Regulator’s PAIA guide in each official language at: https://www.justice.gov.za/inforeg/docs.html.

The Information Regulator’s details:

Website:www.inforegulator.org.za

Postal address:PO Box 3153, Braamfontein, Johannesburg, 2017

Physical address:JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

Phone number:010 023 5200

Lodge a complaint:paiacomplaints@inforegulator.co.za

General Enquiries:enquiries@inforegulator.org.za

5. CATEGORIES OF RECORDS WHICH ARE AVAILABLE WITHOUT HAVING TO REQUEST ACCESS

Records:	Access:
PAIA Manual	www.metliefdecherri.co.za
Privacy Policy	www.metliefdecherri.co.za
Terms and Conditions	www.metliefdecherri.co.za

6. DESCRIPTION OF THE SUBJECTS ON WHICH THE BUSINESS HOLDS RECORDS AND CATERGORIES OF RECORDS HELD ON EACH SUBJECT

Categories:	Description of categories:
Finance	Receipts and payments Bank statements A list of the business's debtors and creditors Invoices Correspondence
Risk and compliance	POPIA compliance documents
Client records	Billing details and invoices Contact information Communication and correspondence with customers

7. DESCRIPTION OF RECORDS WHICH ARE AVAILABLE IN ACCORDANCE WITH ANY OTHER LEGISLATION

Records:	Access:
Communications and IT	Electronic Communications Act 36 of 2005 Electronic Communications and Transactions Act 25 of 2002 Regulation of Interception of Communications and Provision of Communication related Information Act 70 of 2002 Cybercrimes Act 19 of 2020
Finance	Income Tax Act 58 of 1962 Insolvency Act 24 of 1936 Tax Administration Act 28 of 2011
General	Consumer Protection Act 68 of 2008 Prescription Act 18 of 1943 Promotion of Equality and Prevention of Unfair Discrimination Act 4 of 2000 Promotion of Access to Information Act, No 2 of 2000 Protection of Personal Information Act 4 of 2013

8. PROCESSING OF PERSONAL INFORMATION

8.1 Purpose for Processing Personal Information

Categories of data subjects:	Purpose for processing personal information:
Clients	Provide our services and sell our products Manage relationships Market our services and products Comply with legislation

8.2 Description of categories of data subjects and the information or categories of information relating thereto

Categories of data subjects:	Personal information that may be processed
Clients	Name, banking details, identity number, physical or postal addresses, contact details

8.3 The recipients or categories of recipients to whom the personal information may be supplied

Categories personal information:	Recipients or categories of recipients to whom the personal information may be supplied
Client information	Shopify Payfast by Network Microsoft365

8.4 Planned transborder flows of personal information

We use Microsoft 365 to store all our information, including our clients’ information. Microsoft stores all our content in the European Union. We believe that Microsoft provides adequate protection for the personal information we store with them. You can read more about their privacy undertakings by following this link.

8.5 General description of information security measures to be implemented by the responsible party to ensure confidentiality, integrity and availability of the information

We have taken reasonable steps to protect the integrity and confidentiality of personal information by using firewalls to protect our computers and network security.

We also believe that the service providers we use provide an adequate level of protection for the personal information we share with them. You can access their privacy policies here:

• Shopify: https://www.shopify.com/za/legal/privacy.

• Payfast by Network: https://payfast.io/privacy-policy/.

• Microsoft365: https://privacy.microsoft.com/en-GB/.

9. AVAILABILITY OF THE MANUAL

9.1 A copy of the manual is available:

• On our website: www.metliefdecherri.co.za

• At our physical address for inspection during normal business hours;

• To any person upon request and upon payment of a reasonable prescribed fee; and

• To the Information Regulator upon request.

9.2 In terms of Annexure B of the Regulations, a fee for a copy of the Manual shall be payable per A4-size photocopy made.

10. UPDATING OF THE MANUAL

The Information Officer will regularly update this Manual.