Refund policy

Returns and Refunds

We want you to love what you wear, but if something’s not quite right, here’s what you need to know:


 

Ready-to-wear items purchased online

You have 10 days from the day your item arrives to request a refund – this can be for any reason (if you change your mind, I’m the first in line - ABBA).

We only accept returns for items that are in brand-new condition, unworn, undamaged, and still in the original packaging.

Sale items can’t be returned — all clearance goodies are final sale.

If your item is faulty or doesn’t match what you ordered, please refer to “Defective or incorrect items”.


 

Customised Items

Unfortunately, we cannot accept returns or offer refunds for custom orders if the item matches your original instructions and measurements.


Please triple-check to make sure you’ve sent us the right measurements.

 

If your item is faulty or doesn’t match what you ordered, please refer to “Defective or incorrect items”.


 

 

Defective or incorrect items

If your item is faulty or doesn’t match what you ordered, we’ll offer you a refund, repair, or replacement (following an investigation) — whichever works best for you.

If your item arrives damaged or it’s not what you ordered, please let us know within 48 hours of delivery.


 

How to Request a Refund, Return or Replacement

Get in Touch

Email us at cherri@metliefdecherri.co.za within the timeframes set out above.

What to Include in Your Email

• Your order number
• A short explanation of what’s wrong
• Photos or videos to help us understand the issue

 

What Happens Next

Once we’ve reviewed your request, we’ll let you know if you need to send us your dress for further investigation, or for purposes of a refund, repair or replacement.

You’ll have 2 weeks to send the item back after we’ve responded.

After investigation (if necessary) and if your request is approved, we’ll give you the choice of:

• A refund, which will be processed back to your original payment method within 10 business days of approval.
• A replacement, or
• A repair — whichever works best for you.

 

Shipping Costs

If you’ve changed your mind:

• You cover the cost of returning the item to us.

If the item is faulty or incorrect:

• We cover the cost of returning the item to us and sending you a repaired or replacement item.

 

Timeframes

We’ll process your refund, repair, or replacement as quickly as possible. We’ll give you a timeline after assessing your request.


 

Need Help?

We’re here for you. Email us at cherri@metliefdecherri.co.za with any questions.


 

Policy Updates

We might tweak this policy now and then to keep things up to date. Check back to make sure you stay up to date.


 

Legal Bits

We follow all South African consumer protection laws, and your rights as a customer are important to us.